Nkcuci Privacy Policy — Data Security You Are Our Priority

01Introduction and Scope of This Policy

Nkcuci is committed to protecting the privacy of all its users. This Policy applies to all information we collect through the nkcuci website, mobile app, and any related services. We comply fully with Malaysia's Personal Data Protection Act 2010 (PDPA) in all matters involving the processing of our members' personal data.

This Policy covers who we are, what data we collect, why we need it, who can access it and what your rights are as the data owner. If you have any questions after reading this Policy, our support team is available via 24/7 live chat.

02Information We Collect

Nkcuci collects your personal information through various channels as you interact with our platform. The following are the categories of information we collect:

Account Registration Information

• Full name as per official identification document.
• An active mobile number registered in your name.
• A valid and reachable email address.
• Date of birth for age verification.
• Username and encrypted password.

Identity Verification (KYC) Information

• A copy of a valid identity card or passport.
• A copy of your bank passbook or bank statement for withdrawal account verification.
• A selfie or facial verification for advanced identity verification if required.

Financial Transaction Information

• Bank account or digital wallet details used for deposits and withdrawals.
• Deposit and withdrawal transaction history including amounts and dates.
• Payment information submitted by third-party payment providers.

Platform Usage Data

• Gaming history including game type, wagering amounts, and outcomes.
• IP address, device type, web browser and operating system used.
• Timestamps of account login and logout activity are recorded.
• Cookie data and browsing sessions on our website.

03How We Use Your Data

Every piece of information we collect is used solely for legitimate purposes directly related to the delivery of nkcuci services. The specific purposes for which your data is used are as follows:

• Processing account registration and verifying your identity through the KYC process.
• Enabling deposits and fund withdrawals to be processed securely to the correct bank account.
• Providing full access to nkcuci platform games and services.
• Sending important account-related notifications — including transaction confirmations, security alerts, and policy updates.
• Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Complying with legal obligations and regulations applicable to betting platform operators.
• Improving the user experience based on aggregated, anonymised usage pattern analysis.
• Providing effective customer support when you contact our team.

04Information Sharing with Third Parties

Nkcuci does not sell or trade members' personal data to any party for commercial purposes. However, in certain limited situations, we may need to share information with specific parties:

• Payment Provider: Transaction information is shared with licensed payment providers such as banks and FPX/DuitNow processors solely to process your deposits and withdrawals.
• Game Provider: Certain game data is shared with licensed game providers for technical resolution and licence compliance purposes.
• Authority: We will disclose information to the relevant authorities if required by court order or applicable law.
• Technical Service Provider: Companies providing hosting, cybersecurity, and data analytics services to nkcuci, bound by strict confidentiality agreements.

05Data Security Measures

Nkcuci continuously invests in security infrastructure to ensure your personal and financial data is protected at all times. Key security measures we employ include:

• 256-bit SSL encryption for all data transmitted between your browser and our servers.
• Encryption of sensitive data such as passwords and financial information in the database using robust hashing algorithms.
• Two-factor authentication (2FA) is available to all members as an additional security layer.
• Real-time account activity monitoring to detect suspicious login attempts.
• Periodic security audits by independent third parties to identify and address vulnerabilities.
• Strict internal access controls — only authorised staff may access sensitive member data.
• A comprehensive incident response plan to address any data breaches promptly.

06Cookies and Tracking Technology

Nkcuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login verification and session security. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the website to help us improve performance and user experience.
• Functional Cookies: Saving your preferences such as language settings and page layout for convenience on return visits.
• Analytics Cookies: Helping us understand aggregated usage patterns for continuous improvement purposes.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the nkcuci platform.

07Your Rights as a Data Owner

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact the nkcuci support team via live chat or email. We will process your request within 30 business days.

08Data Retention Period

Nkcuci retains your personal data for as long as your account is active and for the period required following account closure to fulfil our legal obligations.

• Active account data is retained for the duration of the account's active period plus at least 7 years after account closure, in accordance with Malaysian financial legal requirements.
• Financial transaction records are retained for a minimum of 7 years in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• Security logs and account activity records are retained for 2 years for investigation purposes if required.
• Once the mandatory retention period has expired, your data will be securely deleted or anonymised.

09Changes to This Privacy Policy

Nkcuci reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect as soon as the updated version is published on our website with a new revision date.

• For material changes that significantly affect your privacy rights, we will notify you by email or in-account notification with reasonable notice before the changes take effect.
• Continued use of the nkcuci platform after changes are published constitutes your acceptance of the updated Privacy Policy.
• We encourage you to review this page from time to time to ensure you are always informed of how we protect your information.

10Contact Us About Privacy

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat 24/7: The fastest way to get an immediate response. Our agents are available in Bahasa Malaysia and English.
• Privacy Email: [email protected] (displayed for reference only).
• Response Time: We aim to respond to all privacy enquiries within 7 business days; for urgent cases via live chat, typically within a few hours.